Knowledgebase article 12

The printer doesn't work

While Tech Services will not service printers, we can help you assess the problem. If you are not successful in determining the issue, you can submit a Tech Request for assistance.

There are a variety of things to check if the printer is not printing.

·        Ink - are any of the ink containers low or empty? some printers will not work if even one of the containers is empty.

·        Cables and power supply - check to make sure all cables are securely in place.

·        Clear all paper jams and look for any residual paper tears.  Be very careful when clearing a paper jam because you could damage the printer.

·        If it's a network printer, right-click on the printer (within Printers and Faxes), go to Printer Properties and select "Print Test Page." If the printer produces a test page, then it's not a network issue.  If it does not produce a print page, check the network connections.

Group Tech Services Last modified Feb 28, 2020 Type Public Viewed 870