Welcome to the AUSD Technology Services Help Desk Ticket System. If you have any problems entering a service ticket, please contact the Help Desk at (510) 337-7165.

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I'm not getting any new emails?
Article #15
Short description: The Outlook connection status can be found in the lower right-hand corner of the Outlook window. Ma...
- Viewed: 503
- Group: Tech Services
- Last modified: Aug 24, 2019
Windows 7 Users: Where Did my Email Go???
Article #24
Short description: How to Set Up Email Using Outlook...
- Viewed: 496
- Group: Tech Services
- Last modified: Aug 24, 2019
Can't get on the network or the Internet?
Article #3
Short description: Make sure you network cables are securely in place and not damaged. Also check the network status l...
- Viewed: 490
- Group: Tech Services
- Last modified: Aug 24, 2019
The computer is on but there is no sound
Article #7
Short description: Is there a speaker icon next to the clock on the taskbar? (It’s in the lower right side of the scree...
- Viewed: 480
- Group: Tech Services
- Last modified: Aug 24, 2019
School Loop: Summer Transitions and Archiving
Article #20
Short description: When we begin to transition to a new school year you may wonder what happens to your account and dat...
- Viewed: 469
- Group: Tech Services
- Last modified: Aug 24, 2019
Everything on the screen is frozen and the keyboard and mouse are not responding
Article #6
Short description: Check to make sure that the keyboard and mouse are properly connected. Pressing the Num Lock or Caps...
- Viewed: 448
- Group: Tech Services
- Last modified: Aug 24, 2019
There is no display on the Monitor
Article #9
Short description: - Confirm the computer is turned on.- Check the brightness control, located on your monitor or your ...
- Viewed: 417
- Group: Tech Services
- Last modified: Aug 24, 2019
"Non-system Disk or Disk Error" Message
Article #8
Short description: If you get this message when you boot up your computer, it usually means there is a CD, DVD, USB fla...
- Viewed: 395
- Group: Tech Services
- Last modified: Aug 24, 2019
Copier Code
Article #27
Short description: I have not received a copier code. I inquired in my local office and the staff instructed me to cont...
- Viewed: 162
- Group: Tech Services
- Last modified: Aug 24, 2019
I am a new employee, how do I sign in to my AUSD district accounts (email, sharepoint, Technology Help desk)?
Article #26
Short description: I am a new employee and want to access my accounts with the district....
- Viewed: 144
- Group: Tech Services
- Last modified: Aug 24, 2019

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